When you receive an inquiry about your photo organizing services how do you respond?
- Do you stress because you are a new photo organizer and you are not sure what your offerings are?
- Are you so confident about your offerings you overwhelm them with all your services and forget to ask questions?
- Are you talking about money and quoting prices before you even know what they actually need help with?
If this resonates with you don’t worry – we’ve all been there!
We tend to forget two basic tenets of building relationships:
Connecting and Engaging
We all know how to connect and engage with colleagues, teachers, friends, etc., in our personal lives but we often need to be reminded that these same things are just as important when building relationships in the workplace.
People love to talk about themselves. Let them tell you their story! Create an opportunity that allows for this to be easy and comfortable. Encourage them to ask questions. Listen to what they are sharing and wait to speak until they are done talking. Many times the initial inquiry is via email so be sure to read it carefully and respond with verbiage that promotes connection.
Ask questions about them, learn about their photo situation, be genuine and authentic with your questions. Share or teach them something they did not know that is relevant to their inquiry. Provide useful information or recommendations. Be generous with your responses.
Most importantly – give it time. When someone inquires about what you do or asks a question, respond and mark your calendar to follow-up in the future to see if they need more help.
Over the last year and a half, I have been volunteering once a month at my kid’s local high school. The woman I volunteer with has been asking me questions over many months – little questions that I can easily answer during our shifts. We have become friends and I have learned a lot about her and her family.
In December she told me to email her with what she needs to do to be ready for me to come to her home – she wants to hire me – her exact words were…
“I don’t care what it costs, I need to get this done.”
I genuinely connected and engaged with her and never once suggested she hire me. Even if she did not hire me it would not change how I interacted with her.
Leave your sales script behind and just have a conversation where you connect and engage. It really does work!
We’d love to hear about your successes and/or how you have become better with time and experience at connecting and engaging with those who inquire about your business or services. Leave a comment below!